• 3 major types of knowledge manage

• 3 major types of knowledge management systems:
1. Enterprise-wide knowledge management systems
• General-purpose firm-wide efforts to collect, store, distribute, and apply
digital content and knowledge
2. Knowledge work systems (KWS)
• Specialized systems built for engineers, scientists, other knowledge
workers charged with discovering and creating new knowledge
3. Intelligent techniques
• Diverse group of techniques such as data mining used for various goals:
discovering knowledge, distilling knowledge, discovering optimal solutions