Hi Caleb,After I have visited the c

Hi Caleb,

After I have visited the customer with CE last week. AD, QCR and QCF staffs have joined the software training. We can clear questions that the customer concern on software. QCR is a little bit happier than before and now 60% belong to Agilent and still depend on AD and QCF department.

QCF already selected Agilent for all of LC , ICP or MP , and Dissolution. QCF Manager said that didn’t want to wait AD and QCR department. She will separate
PO and will try to make appointment with MD within next week. They will join Agilent ICP-OES Launch Seminar on next Monday so that they will decide to buy new ICP or MP.

Finally , We have to wait for AD to decide which brand they select. AD Supervisor is trying to help us now. He tried the condition that Alliance Water can’t not do to follow their procedure. AD manager told me that don’t want anybody think that AD select Agilent because of relation reason first, need more technical data to support. 70 -80 % belong to Agilent.

Anyway, I informed the customer that we will let them use the demo within this month. The customer said “OK” and AD supervisor will try one condition and summarize all results to AD manager and then they will decide within this month. For next step to meet MD, ( I really worry this step will take long time)

QCF will not wait and go ahead with the order first if AD still spend more time to decide. I think this is the good sound if there’s one person start talking with MD. But please be aware that may be MD will come back to ask AD , QCR and it’s possible to combine orders together. (take more time again but it can force AD and QCR make decision soonest)

Do all of you have any comment to share me if we can do the best?

Best Regards,