analysis and resolution (where feas

analysis and resolution (where feasible) of basic usability-type questions including ‘how-to’ and questions about high-level functionality of the ADP Software. This will normally be carried out by the first group of technicians or trained sales personnel who attempt to provide Customers with the information they need to resolve their pre- and post-sales issues. This will involve (i) the employment of basic troubleshooting configuration, ‘how-to’ processes, basic fault diagnostic techniques, and basic configuration; and ii) provision of education to end users with a view to seeking a prompt remedy to problem