• What is the goal? To Achieve the

• What is the goal? To Achieve the Service Step Consistently:
1. efficient in delivering service
2. timely and sincere interactions
3. represents a luxury service environment
• What do we have to do? Consistently Execute the Standards, P&P’s, & Sequence of Service Steps:
1. consistent achievement of the core and culture standards
2. know the P&P’s that support our services and products
3. ensure the sequence of service steps are in the best sequence for the guest
4. know basic local and product knowledge