In order to make a booking, a custo

In order to make a booking, a customer would call up a travel agent, providing them details of their itinerary

Travel agent would first look up airlines, flights and schedules matching the customer’s itinerary

Customer would then call up individual airlines to check seat availability

Once seat availability was confirmed, travel agent would look up the price appropriate for the flights selected and inform the customer

Upon confirmation from the customer, travel agent would call the airlines back to reserve the seats