After discussing the results with t

After discussing the results with the institute’s staff, we identified several plausible explanations for these findings. First, the registration process may have been perceived by patients as tedious, regardless of how the staff had refined the process.This perception could account for the relatively low mean score as well as the consistency of responses
across patients. Additionally, patients of advanced age groups and more severe medical conditions may have needed to park closer to the facility, and space may have been inadequate for them, leading to lower satisfaction scores in these areas. However,for younger or more mobile patients, parking may not have been as large an issue.