7. Responsiveness refers to show wi

7. Responsiveness refers to show willingness to help. To solve the problem and is ready to serve immediately. Fast customers like customers having problems in using the services of a hotel. Troubleshooting Guide, and provides information to customers directly

Reliability refers to the ability to deliver products, services, and customers must be consistent and in accordance with the commitment to service and in a straightforward manner, as the rooms are booked directly to the customer in all respects