This paper presents an empirical st

This paper presents an empirical study to investigate the effect of conflict management
strategies on development of cooperative culture in one of Iranian auto industries. The proposed
study adopts a Putnam and Wilson’s questionnaire (1982) [Putnam, L. L., & Wilson, C. E.
(1982). Communication strategies in organizational conflicts: Reliability and validity of a
measurement scale. Communication Yearbook, 6, 629-652.] for measuring different
components of conflict management. In addition, the study also designs a questionnaire for
measuring cooperative culture. Cronbach alphas are calculated for conflict management and
cooperative cultures as 0.76 and 0.79, respectively. Using Spearman correlation ratio as well as
regression technique, the study has determined that three components of conflict management
strategies including cooperation, competition and compromise could significantly contribute of
d evelopment of cooperative culture.
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Keywords:
Conflict management
Cooperative culture
Auto industry
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