Hi LinkterThanks for contacting us

Hi Linkter

Thanks for contacting us and playing Hay Day!

I'm sorry to reply back in English. Unfortunately, at the moment we can't handle messages in your language. Please, write to us in English, French, German, Italian, Portuguese, Spanish, Dutch, Russian, Korean, Chinese or Japanese.

While purchases within Hay Day are non-refundable, let me have a closer look into the report. To be able to do so, I would need a copy of the full receipt of your purchase as well as the following information, in as much detail as possible.

When was the purchase made?
Who was using your device at the time of the purchase?
Why would you like to request a refund?
Thank you for your patience on this matter. We will look into it as soon as we can.

Have a Hay-ppy Day!

Francisco | Supercell | Player Support

Need more help? http://support.supercell.com/