When I ran my businesses (yes, rest

When I ran my businesses (yes, restaurants), I focused on what I call the “1,000 details.” This focus included training my staff to put their “guest” hats on before the doors opened for business every day. In guest mode, they were to notice all the things the guest would see, and, of course, fix anything that did not make a positive impression. Another part of creating an excellent experience was training staff on teamwork, communication, salesmanship and pride. Soon, we were all having more fun and making more money, but most importantly, the guests were having more fun.