Due to increased awareness among UCS members of their right to complain
and their entitlement to compensation in cases of adverse events from
medical services (deaths, disabilities or injuries), the number of complaints and
compensation awards rose sharply between 2004 and 2010 (see Table 6).
Compensation awards to UCS members increased from 73 in 2004 to 704 in 2010,
and the cost of compensation rose from 4.8 million baht in 2003 to 73.2 million