Technology context is referred to the existing information technology infrastructure and capabilities supporting the
knowledge management architecture [49]. There is an ongoing debate on the role that information technology can play
in knowledge management [6]. On the one hand, information technology is pervasively used in organizations, and thus
qualifies as a natural medium for the flow of knowledge. Knowledge projects are more likely to succeed when broader
technology infrastructure is adopted [12]. At the other end of spectrum, many theorists leading knowledge management
have warned about the attitude towards strong investments in information technology, possibly at the expense of
investments in human capital [42]. However, investments in information technology seem to be unavoidable in order to
scale up knowledge management projects [6].
One aspect of technology infrastructure is knowledge-oriented tools such as Lotus Notes and World Wide Web-based
intranet. Another aspect of technology infrastructure is a common, pervasive set of technologies for desktop computing
and communication. This means a capable, networked PC on every desk or in every briefcase, with standardized
personal productivity tools that people can exchange documents [12]. If these tools are already in place, knowledge
projects can be more likely to succeed. Therefore, we consider the support of the information technology as the
important variable.