Job DescriptionResponsible for the

Job Description

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality


Typical work activities

regular meetings with heads of department to coordinate and monitor the progress of business strategies.
planning and organising accommodation, catering and other hotel services;
promoting and marketing the business;
managing budgets and financial plans as well as controlling expenditure;
maintaining statistical and financial records;
setting and achieving sales and profit targets;
analysing sales figures and devising marketing and revenue management strategies;
recruiting, training and monitoring staff;
planning work schedules for individuals and teams;
meeting and greeting customers;
dealing with customer complaints and comments;
ensuring events and conferences run smoothly;
carrying out inspections of property and services;


Approach to operations and management.

1. setup Management policy
2. setup all department policy
3. Hotel organization chart
4. Hotel manning guide
5. Manpower salary scale
6. Job description for all department
7. Documentary flow chart for all department
8. all department training program
9. Sales & Marketing plan
10. Utensils & Equipment control
11. Food and Beverage cost recipes
12. Cost per month of all Department
13. Cash flow & forecast



Department head meeting every morning .
. update all event and job report and all problem
. follow up and report job from all department every day
Send Minutes to MD and forward to all head department every day before noon.


***about Russian staff ,she can not move to other job because she have contract with PGS Hotel for 1 year.