Hi Christine,
I found problem about defect “AM-19146”
First of all, I logged new bug about sound & LED alert does not work when receiving new message after that I found problem instant previews does not work
and I asked you “Should I log bug or not ?” you told me “Please update eim-481 adding the issues with no popup”
So, I updated this issue about instant preview does not work on 05/Sep/14.
On 15/Sep/14 the developer commented “this issue is fixed on 10.3.1 build later than 590-776970” but at that time I have only OS 10.3.1.364.
On 03/Oct/14 I got device OS 10.3.1.740 and tried to retest this defect again, the sound&LED alert can be worked correctly, but the instant previews still does not work and I changed assignee to +Triage
After that someone assigned back to me and added a comment “This is issue is same AM-19842 so closing this issue” and changed resolution of my bug is duplicate.
Then I tried to see description of issue “AM-19842” it was created on 12/Sep/14.
In my opinion, I think the old bug should not duplicate with the new bug it should be the new bug duplicate with the old bug.
Could you please suggestion about this problem for me?