point can groups make decisions rationally based on logic and thoughts verses emotional deterrents
to communication. Within the first process, Capozzoli emphasizes the need for active listening and
he also discusses the importance of refusing to criticize the perceptions of other group members.
The second process deals with recognizing alternative solutions presented by different sides of the
group, but only after the disagreement has been fully identified. Third, all the reasons for why each
solution is appropriate should be explored