In this action stage, the public ag

In this action stage, the public agency managers and scholastic
consultants consolidate and analyze the results from stage 3 to figure
out improvement strategies of action plan. The study integrated
customers, managers and consultants’ opinions and
analysis to develop strategies for improving service system of the
public agency and minimizing citizens’ complaints. These proposed
improving strategies are divided into three categories coincide
with stage 3, as follows: