The empirical section discusses how a case company, operating as a
contract manufacturer in the food industry, has applied the lean production concept and tools. In the case study, three
analysis tools are examined and the structures of demand chains of different customers are presented. The delivery
times will decrease and more flexibility will be needed from the contract manufacturer. The case study shows that
much movement is possible toward the lean supply chain and partnership-based cooperation. By implementing the
lean concept, food companies can increase customer value through cost reduction or through provision of additional
value-enhanced services.