TRAINING NOW AND DEVELOPMENT LATER
When management effectively qualifies a new employee and ensures that the
right applicant has been hired for the right position, and then provides the new
employee with a proper orientation, the employee will still not be able to perform
her job duties in a satisfactory manner. New employees and even experienced
workers need proper training to ensure that their job performance
matches company standards. Some hospitality managers attempt to take short
cuts by hiring only workers who have previous hospitality industry experience.
Requiring previous hospitality industry experience for upper-level employees
in positions such as sales and marketing or food and beverage management may
be logical, but the practice makes little sense when selecting entry-level workers,
especially if management’s goal is to make an end run around the training
process. Figure 11.1 provides some reasons given by hospitality managers for
why they provide little to no training.