Though the operators tried to remed

Though the operators tried to remediate the system as best they
could, the problems were not satisfactorily solved. The residents
and business owners seemed generally satisfied with the system
as they got rid of the wastewater. The community-based committee,
the municipality and the mayor remained passive and did not
actively take responsibility for management and problem solving.
No public relations support was provided to increase awareness of
the importance of the collection system and the oil and grease traps.
The donor did not effectively activate the safeguards, but seemed
more focused on placing a responsibility for the malfunction of
the system. The performance bond safeguard was not activated
within a year after commencement to make the contractor rectify
the reported issues. It seems that the municipality did not take
charge (Koottatep et al., 2009) and that there was no key-person to
bring issues to a solution.