My name is Mary and I will be happy

My name is Mary and I will be happy to assist you with the issue you came across. I'm glad to inform you that we have an option of transferring your in-game progress to another device.
I should draw your attention to the fact that game save files are stored on our server during a limited period of time and in case you don't have any information on your previous game or your save files are no longer available, I will do my best to help you and reapply your purchases from your old game to the new one.