9.1 Does the company have a system

9.1 Does the company have a system to register, analyze and correct the out-of- specifications items identified in the products/services?
9.2 Are the relevant out-of-specifications items submitted to the client’ approval?
9.3 Does the company keep registers of the corrective actions in order to avoid the repetition of problems related to specifications?
9.4 Are the complaints of the clients analyzed and the problems corrected in order to avoid the repetition of the same problems?