It is not that we do not care for our sellers however we also need to follow the policies listed in the feedback removal policy so we are really sorry for the disappointment we cannot remove this feedback.You may, however, ask the buyer who left this feedback to remove it. We encourage you to contact the buyer to resolve any issues regarding the transaction. The buyer could then remove the feedback if they feel it is appropriate. Please keep in mind that buyer feedback is a direct reflection of their shopping experience on the Amazon marketplace. Do not pressure buyers to remove feedback.