While Mr. And Mrs. Johnsons eventua

While Mr. And Mrs. Johnsons eventually received their comeuppance-curiosly. The Observer didn't take immediate legal action upon their exposure-the newspaper nonetheless took a substantial hit, both in terms of financial loss and tarnished reputation. Nor were the perp the only people to suffer: managers who presided over the slipshod operations were sacked, steering lives and careers off track. The real tragedy of this tale is that if today's business automation software and associated best business practices had been in place at the Observer, this entire fraud, and all the damage that ensured, would never have happened in the first place.