Dech [EN] update to Narong [FOM] th

Dech [EN] update to Narong [FOM] that it is the RCU problem and concern with
Bathroom Air-Con and Terrace Paradise got no electricity but bedroom and living room
is working as normal.
11.28 hrs Guest call to informed that guest need privacy because ENG will take long
time to fix A/C in villa , Guest will call again when they convenience.
Already informed ENG and K. Narong DM
15:00 hrs - Guest went to beach and allows the engineer to fix A/C/Sai
15:15 hrs - Eng informed there's a problem with RCU, now they are fixing/Sai
15.50 hrs. K.Sert(ENG) informed that there is a problem with compressor from A/C in
the bathroom, he can fix now, but need to fix approx. 3 hours. K.Wi(DM) fully informed.
16.00 hrs. K.Wi(DM) and villa host already informed guest. Guest is fine to let ENG fix
the A/C.
20.00pm: it was expected to finished, but Khun Sert said the light was error, couldn’t
control. He needed more time to fix. Air condition in the bedroom couldn't control, the
switch controller couldn't control, and it didn't show anything. Guest hasn't come back
yet.
21:50pm Wi went to the villa with Engineer (Khun Chai and Khun Sert) to test all the
light and air conditioning. After testing, the air conditioning was working as normal, but
light bulb in the bathroom, dimmer and ceiling light was not working. It doesn't affect
much for tonight and guest arrived the hotel already just after the engineer tested. The
Engineer will check again tomorrow.
30.01.16
About the ceiling lights, bathroom lights, and dimmer will be taken action by Eng, GSC
will follow up with them.
09:26 hrs - GSC issued Eng job to check ceiling lights, bathroom lights, and dimmer
K. Sert said he came to villa to check roughly, and then might need to recheck properly
later because the problem is from RCU that needs to take time.
10:25 hrs - guests were back to villa, but a job has not been finished yet. K.Sert informed
K.Narong DM that Eng team already talked to guest they would come to fix later when
guest would be convenience. Info by K. Narong
15:26 hrs - Guest asked buggy to go down to the beach. Sai asked permission to go fix
the lights. Guest permitted
15:27 hrs - issued Eng. job to recheck the lights
16:25 hrs - K. Sert called and informed that now the fixing is done completely.
31 Jan 2016
09:40hrs, guest called buggy from villa to breakfast. Narong [FOM] met guest at the villa
for picking up and follow up the RCU incident for their villa system as well as to
apologize on behalf of Management that it took couple days to have it completely done.
Guest is fine with the incident and thank you for having it done. They like this villa very
much and everything is working fine now. Their second booking is moving to Deluxe by
own account from01-05 Feb 2016. Then Narong [FOM] confirm them to stay in the