Why should the tourism and hospitality industry changes?
• Development in Technology- Using the internet as well as social media to attract potential customer which offer competitive rate and more services, also for online booking to hotel, airline at the click of a button. This made increase competition in the tourism and hospitality easier and hassle-free.
• Development in travel sector- Travel agencies aims to make sure whatever the customer wants and also planning of the customer’s holiday to the minute detail. Transportation is increase allow tourist cheaper travel options (Reyad A, 2005).
• Business requirement- Those travelling for business purpose are expected a sound environment to work, good food, conference facilities and minimum disturbance. This made change to industry for cater to these needs.
• Holiday requirements- One’s needs are many to enjoy a perfect on holiday due to the busy lifestyles of people. Most tourists require stress-free activities like spa treatments, holiday sports, connecting with nature. These emerging trends change the industry.
• Domestic and foreign travelers- The industry offer a variety of facilities that meet unique experiences to enrich their holiday. For example: local culture activities or partake in some traditional that unique to the community by carefully coordination and necessary facilities (Reyad A, 2005).
In my opinion there is many reason that effect to the flow of tourist like a description above.