• In real-world decision making: 3

• In real-world decision making: 3 main reasons why investments in
information technology do not always produce positive results
1. Information quality
• High-quality decisions require high-quality information
2. Management filters
• Managers have selective attention and have variety of biases that reject
information that does not conform to prior conceptions
3. Organizational inertia and politics
• Strong forces within organizations resist making decisions calling for major change