Today I have received information o

Today I have received information of this shipment the cargo this is a lot by cantons 532 Ctrn.
According we have informed, for delivery of the products previously supplied various. Found problem with a damage item and clear the delayed goods.
and then found out that the reason for this is because there is a lot of paper and packaging make the loading of cargo damage.
Could you help to NRT packing by pellet also due to we have problem when clear goods ?