We would like to inform you that our shared guest, Tim van Dorp, has recently made us aware of a complaint that requires your attention.
Booking Number: 705157224
Arrival Date: 2013-12-07
Departure Date: 2013-12-08
Our guest has contacted us to inform that he has been looking for the property since 23.00 last evening. The given adres of the property leads to a street with dead end and the people living in the adres where the property should be located have helped the Guest to the local police department.
Guest has searched the address on Google but no Hotel there. Guest has gone to another hotel which was much more expensive where he could stay only till 6AM.
Guest was scared and dissapointed and requests a solution.
In order for us to treat this complaint objectively, we ask for your response to the issue within two business days, or by the 13th of December.
The sooner we can resolve this complaint together, the better the experience for the guest will be.
Thank you in advance for your assistance and cooperation.