Hutchison Telecomunication (Thailan

Hutchison Telecomunication (Thailand) Co.,Ltd.
Assistant Manager - OA Management
To supervise 3 subordinates and 19 outsource agencies to work under the company policies and procedures.
Review the target and collection service fee to motivate outsource agencies to maximize collection ratio.
Formulate budget for collection service fee on yearly basis.
Selection new outsource agency for replacing agency that lowest performance.
Coordinate with Legal Department regarding Debt Collection Agreement for the new outsource agency.
Provided documentation and training new outsource agency on operating procedures and company services.
Investigated and resolved customer complaints via the Consumer Protection Board and the National Broadcasting and Telecommunication Commission related to outsource agency collection.
Coordinated with IT and third party software products by developing program for modification and integration, confirm requirements and test scenario.
Developed and implemented policies, procedures and process improvement initiatives to improve collection ratio.