This past Tuesday, you decided to take your most beloved pet golden retriever,
Max, to the local grooming salon, Priscilla’s Perfect Pooch, located at 34 Main
Street in your home town and owned and operated by Priscilla Petgroomer. This
salon has the reputation for being the dog salon equivalent of the ritziest spa. Pet
owners across the state travel miles to take their dogs to Priscilla’s. A visit can run
anywhere from $150--$600, and it’s extremely tough to get an appointment. You
had waited over six months to get an appointment with Priscilla and were so
excited about last Tuesday. That is, until Max was picked up to go home.
Max is usually such a happy dog, very popular with his dog friends and loves playing
catch like a golden retriever would. But when you picked Max up from Priscilla’s
Perfect Pooch, he did not look anything like the dog you dropped off. His beautiful
golden blonde fur had been dyed hot pink and his hair was cut much like a French
Poodle? Max looked sad and embarrassed. You were in such a state of shock
when picking up your dog that you left in tears.
Now that you’ve returned home, you have decided to write Priscilla a complaint
letter.