We’ve received your spare parts of

We’ve received your spare parts of RMA#R13072403,but there are some problems

1. The RMA we received is not the same as you applied, the RMA table you filled was 19 onece,16once,
but the actual RMA in the box is 15 & We received 15 pcs, the RMA&PI are in the attached files, pls check.

2. Could you tell me the AC FILTER was repaired by you or by your customer? Cuz the socket on it is missing (see the attached contrast picture).
It’s a part not allowed to tear down. This man-made damage has to pay for the replacement parts, although it is in warrenty. Pls kindly noted.
3. There’s a little broken part of the optical engine(see the attached contrast picture) & we didn’t find the missing part.
It’s also a man-made damage, would you like to pay for the change of engine shell ? It can use without changing it, but it may cause other problems.
Waiting for your reply.