Thank you for your return. To avoid any possible confusion, I was not contending that dave Norris was not a real / decent guest, I was stating that I understand it, at least one weeks stay had been incorrectly charged to my account, presumably by the accounts department, and for which I will believe I am still being charged, until such time as you advise that any charge that was incorrectly charged to my account has been be reinstated
In addition, for the other room for which I have been charged, which was stayed in during the same week at the same time as dave Norris's stay but that was not dave Norris, then I am sure that although it may have been booked under my name, Andrew David Norris ?, that that other guest must have used their personal credit card to pay for drinks / food etc so I can find out whether I actually know the person whose stay was charged to my account.
I suspect that I won't know the person, as no friend has told me that they stayed, but I would know for definite until I was advised of the actual name of the person that did stay in a room at lanna for which I have been charged.
In the alternative, it may be easier to have removed both weeks stay from my account and thereafter any charges / deductions that have taken place upon my account be reinstated, in addition to any share of profits that would have applied if there had never been any personal usage to my account being reinstated, which from recollection was in fact which you initially suggested when I first identified that there had been 2 weeks personal stay booked on my account.
Thank you for your return. To avoid any possible confusion, I was not contending that dave Norris was not a real / decent guest, I was stating that I understand it, at least one weeks stay had been incorrectly charged to my account, presumably by the accounts department, and for which I will believe I am still being charged, until such time as you advise that any charge that was incorrectly charged to my account has been be reinstated
In addition, for the other room for which I have been charged, which was stayed in during the same week at the same time as dave Norris's stay but that was not dave Norris, then I am sure that although it may have been booked under my name, Andrew David Norris ?, that that other guest must have used their personal credit card to pay for drinks / food etc so I can find out whether I actually know the person whose stay was charged to my account.
I suspect that I won't know the person, as no friend has told me that they stayed, but I would know for definite until I was advised of the actual name of the person that did stay in a room at lanna for which I have been charged.
In the alternative, it may be easier to have removed both weeks stay from my account and thereafter any charges / deductions that have taken place upon my account be reinstated, in addition to any share of profits that would have applied if there had never been any personal usage to my account being reinstated, which from recollection was in fact which you initially suggested when I first identified that there had been 2 weeks personal stay booked on my account.
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