From above, customer at destination

From above, customer at destination has sue CP that the products that were packed from Tipco is "เสีย, ไม่ได้คุณภาพ" so, please kindly help to advise if we could recommend CP to send their retained sample to outside lab for test any value in order to support the case ? (micro/bio/mole/?)

Even the case right now not directly involved with Tipco by law. However, if we loose the case, there might caused of bad affected and bad reputation to Tipco (in term of manufacturer) so we should support and help CP to win the case by providing information and support for the case ka.