Examples of the responsiveness attr

Examples of the responsiveness attribute (which is closely linked with accountability)
include various mechanisms established by the NHSO to protect beneficiaries:
a “1330” hotline, a patient complaints service, a no-fault compensation fund,
stepwise quality improvement and tougher hospital accreditation requirements.
A 24-hour national call centre, which has been part of the UCS since its
inception, is centralized at NHSO headquarters, with 46 call stations and a flat
rate of 3 baht per call from anywhere in Thailand. The two main functions of
the centre are providing information services to UCS members and managing
complaints. The centre transfers complaints to relevant staff at headquarters or
provincial branch offices for further investigation. By regulation, complaints have
to be managed and results reported back to plaintiffs within 30 days. Problems
that cannot be settled by the relevant staff are passed on to the Consumer
Protection Subcommittee, the SQCB and finally, when necessary, to the Civil
Court.