Host/ess • Answering the telephone

Host/ess • Answering the telephone and dealing with enquiries.
• Taking reservations.
• Welcoming and escorting customers to tables on arrival.
• Managing arrivals and staggering service.
• Providing general information.
• On arrival collecting and safeguarding customers’ belongings such as
jackets, hats and umbrellas.
• Checking satisfaction throughout the meal.
• Informing customers of any forthcoming promotions.
• Collecting customer feedback.
• Cashiering as required.
• Assisting service personnel if required.
• Returning customers’ belongings on departure.
• Thanking customers and bidding farewell.
• Collecting and updating customer information records