Emails can be overlooked very easil

Emails can be overlooked very easily. Any non-technical assistance required in the future, kindly create a (non-technical) Customer Care case via Case Manager in the Customer Support Center https://www.juniper.net/cm/case_create_choice.jsp. The benefits of creating a non-technical, Customer Care case are:-
* There is a Customer Care team monitoring this queue 24X7
* Easier management of cases allows you to see the case history, the latest updates of a case and also allows you to search directly for cases using case numbers.
Communication via the case is possible and preferred but also, when your case notes are added to the case they are saved with a time stamp.
You will receive a response within 24 hours once you have opened the case. If you need further assistance you may contact Customer Care at one of our Support phone numbers. Please refer to http://www.juniper.net/support/requesting-support.html for the Support phone number at your location.