In most cases it is enough to give

In most cases it is enough to give the person opportunity to put their case in writing. In others, however,
procedural fairness requires the person to make oral representations. Your ultimate decision will often need to
balance a range of considerations, including the consequences of the decision
 hear all parties to a matter and consider submissions
 make reasonable inquiries or investigations before making a decision. A decision that will negatively affect a
person should not be based merely on suspicion, gossip or rumour. There must be facts or information to
support all negative findings. The best way of testing the reliability or credibility of information is to disclose it to
a person in advance of a decision, as required by the hearing rule
 only take into account relevant factors
 act fairly and without bias. If, in the course of a hearing, a person raises a new issue that questions or casts
doubt on an issue that is central to a proper decision, it should not be ignored. Proper examination of all
credible, relevant and disputed issues is important
 conduct the investigation without unnecessary delay
 ensure that a full record of the investigation has been made.
Of course, wherever there is a requirement to apply particular procedures in addition to those that ensure
procedural fairness, the terms of that statutory obligation must also be followed.