Dear P'TinaPls see in the red front

Dear P'Tina

Pls see in the red front;



Can you clarify:

- Product name Matexil OC, any batch number information?

Matexil OC lot. E0412K

- Product high viscosity is the complaint?

Yes , the apparent of this lot. is different from the

specification. (please see in the attached picture)

- Do we have viscosity measurement or based on customer

visual observation?
- How many drums facing the problem? 2 drums.

1. This problem that occur during storage in the normal condition and please ask your company to handle this problem.

2. Could you pls send us the replacements for the new drum of Matexil OC?

3. Is it necessary to send you the sample of this product to check the quality ?

Best regards

Vitoon Triamlumlert