and changes in technology. Training

and changes in technology. Training can help the organization to meet these challenges. The
goals of an organization are targets it is trying to achieve-perhaps increased market share or
expansion into a new market. Training may be needed to give employees the skills to achieve the
organizational goals. Similarly, values can be the core of ho w an organization operates.
Employees should understand these values and have the skills to work within them. ln sum, the
organizational level of needs assessment looks at external influences and the direction and prin-
ciples of the organization to determine whether training is needed.
Task analysis is an examination of the job to be performed. A recent and carefully conducted
Job analysis should provide all the information needed to understand job requirements. These
duties and tasks are used to identift the knowledge, skills, and abilities (KSAs) required to per-
form the job adequately (see Chapter 2). Then the KSAs are uesrd to determine the kinds of train-
ing needed for the job.