In this section, I present an overview of the IT-based tools and systems that can help knowledge management (KM) fulfill its goals.
The scope of this section is to provide the reader with an overview of the types of KM tools available on the market today and to gain an understanding of what their role is in the KM process. This is the most important step, since there are literally thousands of options to choose from. However, in the future, I intend to also take a look at some actual KM tools and present a few reviews.
To recap, I have dealt with KM tools throughout the section on tactical management initiatives, outlining its role in knowledge discovery, organization, sharing, etc. In the section on knowledge management strategy, I presented an article on knowledge management systems implementation, where I stated that IT based tools, for the most part, fall into one of the following categories (adapted from Gupta and Sharma 2005, in Bali et al 2009):
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