Technical SupportJob Description i

Technical Support

Job Description

 installing and configuring computer hardware operating systems and applications;

 monitoring and maintaining computer systems and networks;

 talking staff or clients through a series of actions, either face to face or over the telephone to help set

up systems or resolve issues;

 troubleshooting system and network problems and diagnosing and solving hardware or software

faults

 replacing parts as required;

 providing support, including procedural documentation and relevant reports;

 following diagrams and written instructions to repair a fault or set up a system;

 supporting the roll-out of new applications;

 setting up new users' accounts and profiles and dealing with password issues;

 responding within agreed time limits to call-outs;

 working continuously on a task until completion (or referral to third parties, if appropriate);

 prioritizing and managing many open cases at one time;

 rapidly establishing a good working relationship with customers and other professionals, e.g.,

software developers;

 testing and evaluating new technology;

 Conducting electrical safety checks on computer equipment.

Qualification

 Gender: Male

 Age between 22-30

 Thai Nationality

 Bachelor in Computer Science, Computer Engineering or Information Technology or relate field

 Fast learner, enthusiastic, energetic and right attitude towards customer

 Experience at least 1 year in the IT Support

 Work under pressure and multi-tasking.

 Strong problem analysis

 Able to work independently