DearThank you for your email.Firstl

Dear
Thank you for your email.
Firstly we would like to apologize for the inconvenience and disappointment that you
experienced in dealing with our ________recently. We assure you that your complaint
and feedback will give the opportunity to remedy any problem that may exist and help to
improve our service further. We also note your feedback on availability of information
regarding our products and services as well as the service levels.
In order for us to escalate your feedback and complaint to the branch concerned, we
would appreciate if you could provide us your _______________.
Once again, please accept our sincere apologies and we look forward to serve you.
Should you require any further assistance, you are welcome to contact our __________.
Best regards,