English has become a vital communication channel for people all over the
world due to globalization. International businesses use English as a medium of
communication, for example, Banking, Import-Export, Shipping, Hospitality and
Tourism. English is the principle mean of communication among people of different
nations (Via and Smith, 1983 : 11). English language is perfectly important to human
interaction because people can reach out and make contact with their surroundings.
(Rutherford, 1990 : 1) Similarly, a hotel industry, English is considered to be a major
channel to communicate in and lead to the understanding between hotel staff and the
guests.