Methods: A qualitative research des

Methods: A qualitative research design was employed in this study, with semi-structured in-depth interviews. The sample was obtained from five hospitals, including three medical centers and two regional hospitals. A total of 31 healthcare providers were interviewed, including case managers (n = 11), administrators (n = 7), physicians (n = 7), and nurses (n = 6). Results: The results were summarized into five themes, including: (1) unsuitable laws and vague policies, (2) the policy implementation fails to meet public needs, (3) lack of organiza- tional support, (4) lack of quality and convenience of the system, and (5) inadequate public perception and attitudes.