Dear Ben,
1. It was the first time contact with Anantara club and we didn’t known the process. In Jul our hotel only had one booking from Anantara club and reservation number was:53866. But Guest plan change and need cancel the reservation. The attachment “533866 No Show” was the detail we confirm with guest that we need charge for one night total: RMB 4165.
2. And the bill name incorrect because we post this bill in PM room 9601 name Positive Account. This room is for front desk to post revenue which is not stay in hotel. And now we can’t change. By the way, we can give you another document to support this bill like “5388 No Show 2”.
3. The attachment “农行”was the bank detail
Thank you for your reply and if you have any question , please feel free to contact me .
Best Regards,