customer is reporting mutiple issues —> ringer swich not responding sound disptrtion issue while playing videos in addtion customer disputes that she caused the hairline crack on the screen as well only noticed that crack when she took off the Protective casing ( as per her email) As per CP73 providing a one time exception to cover the multiple issues in order to restore cusotmer’s faith in Apple Products and services LIMITATIONS: F6WNL2BQG5MT-Like for Like - covering accidental no liquid