Starting next year, 6,000 United Ai

Starting next year, 6,000 United Airlines (UAL) customer service representatives at U.S. airports will be outfitted with iPhones running custom United apps. At first, they'll only be able to do basic tasks, like print new boarding passes or baggage tags for people who have already checked-in. They'll be able to look up other flight options, but not rebook passengers.