The current system infrastructure is at two locations. The production system is located at head office while the disaster recovery is located at Suntowers, both connected by high-speed network. Branches are linked up to the production system via WAN.
Due to rapidly growth since 2012 and the growth trend will continue in the next few years as well as direction of extend IT service to Toyota dealers to increase business efficiency, IT operation has already been concerned:-
- Upgrade and changes key components of the systems which termination and compulsory major upgrades. Recently, we have already been indicative cases of business disruptions and increase strain and weakness in the system. The future increment of volume based on growth may not exactly accurate. Any solutions and upgrade plan to be proposed and adopt should allow flexibility for adjustment to the real situation.
- The core application system (CAP/CMS) have serious areas which may impact to the business
* Unreasonable delays in new contract creation – the system is taking longer time in creating new contract due to larger transaction volume during month-end
* Batch processing of payment run longer time that usual after long holiday
* The day-end, month-end batch processing onsumes more and more time to finish its job which may be overrun to business operation hours.
* Failure of core application due to abnormal termination of the month-end batch
* System resources are fully utilized, performance degradation in all functions of the applications.
* Less up-to-date security fix found in GSD audit records
* Unable to use alternate backup due to have no complete backup set in document management (Documentum)
* Expansion of business coverage for Laos & Myanmar require major upgrades to current infrastructure.
* Larger network and internet capacity required by iPad application to take photo of customer application.