You lied and broke your words. How

You lied and broke your words. How can you do this, being such a big company. Your representative confirmed to me on the phone herself that the company is going to give me a refund of 1000 baht coupon to use instead of the one I lost. How disappointing. You should be ashamed of yourself for doing business like this. You think your customers are dummies and can be easily fooled or appeased by just lying to them first and broke promises later. This is not fair.