The population of the study consist

The population of the study consists of the
students studying in various teaching department in
the university campus. The students are using the
library services for different reasons. The primary data
was gathered using self-administered questionnaire
during the month of September, 2013. Questionnaires
were personally distributed to the students in the
different reading areas in the library. Respondents
The study was an attempt to measure the effect
of library service quality (LSQ) on user satisfaction
of AC Joshi Library, Panjab University, Chandigarh
(India). The finding of the study revealed that library
environment and library services had impact on
the levels of users satisfaction by 26.2 % based
on the regression analysis. The level of quality of
different attributes, i.e., library environment, library
collection, library staff and library services were at
satisfaction level. 57.7 % of user visits the library
daily. Further the users visited the library primarily
for reading, lending of the books, use of library
material and research purpose.
About 34.5 % users consult the library staff
The study was an attempt to measure the effect
of library service quality (LSQ) on user satisfaction
of AC Joshi Library, Panjab University, Chandigarh
(India). The finding of the study revealed that library
environment and library services had impact on
the levels of users satisfaction by 26.2 % based
on the regression analysis. The level of quality of
different attributes, i.e., library environment, library
collection, library staff and library services were at
satisfaction level. 57.7 % of user visits the library
daily. Further the users visited the library primarily
for reading, lending of the books, use of library
material and research purpose.
About 34.5 % users consult the library staff
once in week. The daily frequency of users visiting
the library webpages on the university website
was only 23.2 %. It was observed that there is
significant difference in levels of library attributes
s